Today's Tech News: Social media like Twitter change customer service

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Frank Eliason, director of digital care at Comcast, says Comcast uses Twitter, Facebook, YouTube, blogs and help forums to help customers.
 
Social media like Twitter change customer service
By Jon Swartz, USA TODAY
Hailed as the Next Big Thing, customer service through Twitter, as well as other social-networking sites, is a work in progress. Read more
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